My Account Wish List
Advanced Search
Print - Close Window
www.praeger.com/catalog/C9714.aspx
All Greenwood Products
The Essential Guide to Business Etiquette
Lillian H. Chaney, Jeanette S. Martin
Book Code: C9714
ISBN: 0-275-99714-6
ISBN-13: 978-0-275-99714-4
208 pages
Praeger Publishers
Publication: 9/30/2007
List Price: $39.95 (UK Sterling Price: £22.95)
Availability: In Stock
Media Type: Hardcover
Also Available: Ebook
Trim Size: 6 1/8 x 9 1/4
Subjects: Reviews:
  • Claiming that business behavior communicates something about one's self and organization, the authors detail how to create positive impressions in more than a dozen common work-related situations. Chaney and Martin are business/management academics, experts in cross-cultural business communication, and authors of Intercultural Business Communication (2007) and Global Business Etiquette (CH, Oct'06, 44-1030). This new, complementary book focuses on social behaviors within the US workplace, but includes two chapters and cautionary statements about differences in perceived propriety when interacting with people from other parts of the world. Everything about this book conveys a no-nonsense approach (no images, little white space, and lots of text per page). The writing is factual, with footnotes pointing to a rich assortment of supporting sources. Frequent sidebars/boxes relate stories to punctuate essential concepts. Following an introduction, 14 chapters focus on the business etiquette of particular situations, including job interviews, business dress, office politics, electronic and written communication, dining and entertainment, special events, meetings and presentations, sports , and travel. Readers can therefore refer to relevant sections as needed. The comprehensive, up-to-date content even includes current airport security guidelines and pager, beeper, and BlackBerry etiquette. Footnotes (references) by chapter. Highly recommended. All collections.
    —Choice     May 2008
  • A useful resource not only for the new professonal but for managers.
    —Booklist     March 15, 2008
Description: Which fork should you use to eat the salad at a business lunch? What does "business casual" really mean? What's the one thing it's important not to do when meeting a Japanese businessperson for the first time? Good social skills are critical to success in today's competitive business world. Excellent manners not only grease the wheels of commerce, but an employee's positive professional image rubs off on the company and improves its reputation. The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success. Good manners are like gold in today's fractious business environment--and thus provide an edge in getting and keeping new business. The Essential Guide to Business Etiquette features 14 chapters covering the most critical areas that can help people succeed in the climb up the corporate ladder. From the basics of getting off on the right foot during the job interview to handling office politics to dining etiquette, this book covers everything today's businessperson needs to know to navigate the tricky world of etiquette whether at home or abroad. Learning to operate with grace in the business world could not be more important. Every day, poor manners ruin deals, derail promotions, and harm customer relations. Among other things, chapters cover: -Job Interviews -Business Dress -Office Politics -Written and Electronic Communication -Business Entertaining -Presentations -Travel -Meetings -Global Social Customs Special features include anecdotes of common faux pas, dos and don'ts, and checklists. In providing an overview of stand-out, get-ahead skills, The Essential Guide to Business Etiquette is an invaluable and handy reference for up-and-comers and established managers alike, as well as students of communication and organizational culture.
Table of Contents:
  • text
LC Card Number: 2007022771
LCC Class: HF5389
Dewey Class: 395
PDF Catalogs:
Business Catalog 2008.pdf
All rights reserved. Copyright © 1999-2009 Greenwood Publishing Group, Inc.
88 Post Road West, Westport CT 06881, (203) 226-3571