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The Challenge of Front-Line Management Flattened Organizations in the New Economy
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Ronald R. Sims, John G. Veres, Katherine A. Jackson, Carolyn L. Facteau
Book Code: Q373
ISBN: 1-56720-373-6
ISBN-13: 978-1-56720-373-8
280 pages, figures, tables
Quorum Books
Publication: 11/30/2000
List Price: $119.95 (UK Sterling Price: £70.00)
Availability: Print on demand
Media Type: Hardcover
Trim Size: 6 1/8 x 9 1/4
Subjects: Reviews:
  • ...this work is an excellent management primer for its intended audience...It is readable, concise, and a complete as such a project can be. The reader is introduced virtually every concern of interest to an FLM and referred to additional information source in some complex topical areas such as Americans with Disabilities Act compliance.
    —Choice Review
  • The authors of this book have done an outstanding job of defining the role of the FLM as well as integrating the various facets of the management process to cover the changing and developing demands placed upon management today....will serve at once as a useful read for anyone in a management position as well as a handbook for quick reference on a manager's desk. College and university as well as public libraries should purchase it for their readers.
    —Personnel Psychology     Spring 2002
  • The authors collectively provide a book on front-line management that is appropriate for individuals who are interested in management careers.
    —The Journal of Applied Management and Entrepreneurship
Description: As the way work is done changes and as organizations "flatten themselves down" in response to demands posed by the new global economy, managers on the front lines, where some say the real work is done, need a broader set of skills than ever before. They must learn to see their jobs differently--to become tougher and more durable--but they must also become more flexible in how they interact with the organization itself and its changing work and economic environments. The authors emphasize key tasks that front-line managers must do today, such as strategic planning, budgeting, quality management, and benchmarking, and how they must focus attention on their customers, until now far removed and perhaps out of mind. They must also recognize the need for effective information systems and find ways to align their immediate work units with larger organizational strategies and processes. In short, the authors offer essentially a new paradigm for the way management should now be practiced in a far-ranging book that today's managers will need to keep pace with changes that could threaten their careers, and a book that offers others on the way up a way to start their own careers on the right foot. Becoming an effective front-line manager starts with understanding the job. The authors begin with a comprehensive look at what it means to be a front-line manager and the special challenges they face. They must become all things to all people, say the authors, and at the same time consider other, perhaps unfamiliar challenges, such as safety and health concerns. Front-line managers today must also learn to grow and adapt to changing work environments. The authors present an extensive view of these new tasks and roles and detail the ways in which front-line managers can address and overcome the obstacles they will find. The book is a readable, thought-provoking study of special interest to teachers of general management courses on the undergraduate and graduate levels.
Table of Contents:
  • Understanding The Front-Line Manager's Job
  • Becoming a Front-Line Manager
  • Ethics and the FLM
  • Communication: The Bridge to Organization Success
  • Leading and Building Effective Teams
  • Motivating Today's Employees
  • Developing Effective Team Skills
  • Planning, Organizing, and Controlling
  • Performance Appraisals
  • Safety and Health
  • Decision Making
  • Change and the Front-Line Manager
  • Index
LC Card Number: 00-032818
LCC Class: HF5549
Dewey Class: 658
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