Management Systems and Organizational Performance

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Management Systems and Organizational Performance The Search for Excellence Beyond ISO9000

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Martin F. Stankard

Book Code: Q478

ISBN: 1-56720-478-3

ISBN-13: 978-1-56720-478-0

DOI:

344 pages, figures, tables

Quorum Books

Publication: 6/30/2002

List Price: $103.95 (UK Sterling Price: £59.95)

Availability: In Stock

Media Type: Hardcover

Also Available: Ebook

Trim Size: 6 1/8 x 9 1/4

Subjects:

Business » Management
Business » Organizational Behavior
Business » Quantitative Business Methods

Description: Organizations can and must be viewed as "systems." This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.
While evidence suggests that world-class firms continuously improve their products and processes, their techniques vary. This book gives you a framework for understanding how all of the new management techniques (even the fads) fit--or usually do not fit--your own business, and offers insight into avoiding potential business disasters. Identifying an organizational revolution built on cycles of planning, action, learning, and on a humanized scientific method, Stankard shows how firms that have won the Baldrige Award for performance excellence do, in fact, excel in the marketplace and on Wall Street. This is a unique book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000.

Table of Contents:

Preface
Management Systems
See Your Business as a System
Business Excellence and Its Payoff
High Performance Values: The Framework for Excellence
Cycles of High Performance
Cycles of Learning, Innovation, and Improvement
Cycles: Ideal and Golden
Three Supporting Cycles and Their Interactions
Leadership and Planning Cycle
Capability-Development Cycle
Risk-Return Cycle
Interacting Cycles Generate High Performance
Achieving High Performance
Assessment: Roadmap to Excellence
From Assessment to Improvement
Appendix
References

LC Card Number: 2001057867

LCC Class: HD58

Dewey Class: 658


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