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Corporate Culture and the Quality Organization
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James W. Fairfield-Sonn
Foreword by Lawrence K. Williams
Book Code: Q903
ISBN: 0-89930-903-8
ISBN-13: 978-0-89930-903-3
224 pages, figures
Quorum Books
Publication: 11/30/2000
List Price: $115.00 (UK Sterling Price: £65.00)
Availability: In Stock
Media Type: Hardcover
Trim Size: 6 1/8 x 9 1/4
Subjects: Reviews:
  • [A] valuable discussion of quality issues.
    —Long Range Planning     2003
  • Endorsement From John H. Tobin
    President and CEO
    The Waterbury Hospital, Waterbury, Connecticut:     [A] timely, and worthy addition to the literature on creating and sustaining an organizational commitment to quality.... This material is an excellent introduction to the subject for the novice, and a useful review for the executive who has some experience in this field.... Corporate Culture and the Quality Organization is a very well researched book. Professor Fairfield-Sonn does a particularly nice job in distilling the ideas of some of the finest thinkers in the business world today, and he also draws upon his own considerable experience as a consultant. This combination of research and personal experience gives the book a particularly lively and `real' quality.... In addition to its conversational writing style, it is pithy, concise and loaded with practical advice presented in a very easy to follow format.
  • Endorsement From R. Channing Wheeler
    CEO
    Uniprise, United Health Group Company:     A concise distillation of how to chart a path towards improving organizational performance through culture, advancement and quality improvement.... If you want results, don't just read, but act.
  • Endorsement From Steven M. Darter
    President
    People Management Inc.:     I have known and partnered with Jim on several occasions. He is a masterful teacher and this book is one example of his abilities. For the novice in quality it provides a great overview and for the practitioner there are a lot of `take away' ideas, concepts, and understandings.
Description: Most quality management programs focus on the tools that can be employed to improve quality, but the long-term results of these efforts have been mixed. The only way to ensure that quality improvement will have lasting consequences for a firm is to change the corporate culture. Having the appropriate level of technical knowledge to address quality problems is a necessary, but not sufficient, condition for realizing the hoped-for improvement. Only when the entire culture of the corporation, starting with a visionary leader and senior management, is receptive to the adoption of new tools will any substantial progress be made. Fairfield-Sonn, a management consultant and professor of management, argues that success in this endeavor depends not only on mastering the components of a quality corporate culture but on understanding how to put those components together. He describes not only what must be done to establish a quality culture but how to stage a rollout of a quality program to enhance the likelihood of the effort's long-term success. Four in-depth case studies--Fidelity Investments, General Electric, Torrington Supply Company, and Connecticut Renaissance--are presented for illustration and instruction by way of example. Geared toward executives and consultants as well as those teaching courses in production and operations management, process management, total quality management, and corporate culture.
Table of Contents:
  • Foreword
  • Preface
  • The Quest for Quality
  • How Much Quality Is Enough?
  • Creating a Quality Culture
  • Building a Foundation for Quality
  • Making Quality Happen
  • Making Quality a Strategic Priority
  • Sharpening Customer Focus
  • Organizing a Process Improvement Effort
  • Developing People
  • Recognizing and Rewarding Performance
  • Emerging Challenges
  • Nurturing a Learning Environment
  • Moving Forward
  • Summary and Conclusions
  • Index
LC Card Number: 00-032809
LCC Class: HD62
Dewey Class: 658
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