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Lillian H. Chaney LILLIAN H. CHANEY is Professor of Management Emeritus at The University of Memphis. She is the author of over 100 articles and presentations, with a specialty in intercultural business communication, and she has received many teaching and research awards in the field. An active consultant, she has conducted training programs on communication and international and U.S. business etiquette for corporations, educational institutions, and government agencies. She is co-author of Global Business Etiquette (Praeger, 2006) and The Essential Guide to Business Etiquette (Praeger, 2007). Books by this author:
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