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Refund Policy: Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:
Greenwood Heinemann Distribution Center
c/o Harcourt Education
465 South Lincoln Drive
Troy, MO 63379; Video purchases are nonreturnable. CD-ROM and DVD products must be unopened to be accepted for return. Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800.225.5800.; Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.
Privacy Policy: THIS PRIVACY POLICY APPLIES SOLELY TO THE PERSONALLY IDENTIFIABLE INFORMATION YOU PROVIDE WHILE VISITING THESE GREENWOOD PUBLISHING GROUP ("GREENWOOD") WORLD WIDE WEB PAGES ("OUR WEBSITE"). THE TERMS OF THIS PRIVACY POLICY DO NOT GOVERN PERSONALLY IDENTIFIABLE INFORMATION FURNISHED THROUGH ANY MEANS OTHER THAN OUR WEBSITE (SUCH AS BY TELEPHONE OR VIA THE MAIL).; Greenwood recognizes the importance of protecting the privacy of customers and visitors to Our Website while permitting Greenwood to conduct legitimate business.; By disclosing personally identifiable information to Greenwood, you agree to the terms stated herein.; Collection and Storage of Information:; Greenwood will collect certain personal information including, without limitation, your name, mailing address, telephone number and e-mail address when you register for services or purchase products. This information is maintained in Greenwood’s customer database. Greenwood may also collect additional information in connection with special offers, contests, or other promotions.; At the present time, Greenwood does not collect any personally identifiable information from children or from individuals who could be recognized as minors. If Greenwood does so in the future, Greenwood will comply with the requirements of the Children's Online Privacy Protection Act.; Greenwood may use "cookies" to recognize you and your access privileges on Our Website, as well as to trace site usage. A cookie is a piece of information that is sent to your Web browser from a Website and stored on your computer's hard drive. Each time you return to Our Website, Greenwood is able to identify you as a previous or registered customer. Cookies also enable us to measure traffic to Our Website, including the number of repeat versus new visitors, the time users spend online, and their navigation behavior. Collecting this information allows us to make changes that improve Our Website.; Use of Information:; Greenwood uses the information to provide the service or product requested; to enable billing and shipping; to provide you with information about related products and services, based on the preferences you have indicated; to improve Our Website; for development of new products and services; and for systems administration and troubleshooting purposes. Sometimes Greenwood hires companies to help deliver products or services, like a shipping company that delivers a package. In those instances, Greenwood needs to share your information with them. These companies will be authorized to use the information only to deliver the product or service. In rare instances, Greenwood will disclose personally identifiable information to necessary parties to protect Our Website or visitors to Our Website, or to enforce compliance with the Terms of Use for Our Website.; Greenwood may share personally identifiable information within the Greenwood family of companies. From time to time, Greenwood may also share its customer lists with other reputable organizations whose products and services are likely to be of interest to its customers. Greenwood will not share your e-mail address with parties outside the Greenwood family of companies. You will be offered the option not to have your personally identifiable information shared with parties outside the Greenwood family of companies. Greenwood will not share personal information, such as mother's maiden name or credit card numbers, with third parties unless Greenwood notifies you otherwise at the time such information is collected. Greenwood will not disclose information concerning individuals' usage of Our Website to third parties except in aggregate form.; Please be aware that if you disclose personally identifiable information on Website message boards or chat areas, that information may be collected and used by third parties without Greenwood’s knowledge and may result in unsolicited communications from third parties. Such activities are beyond Greenwood’s control.; Security of Private Information:; Greenwood would like to be able to assure you that the information provided is absolutely safe. Unfortunately, several well-publicized instances of computer security breaches make it impossible to be so confident. Greenwood will take reasonable steps to protect the information you provide from theft, alternation or unauthorized inspection.; Your Rights:; All personally identifiable information you provide to Greenwood is on a voluntary basis. If you do not wish to reveal such information, you are free to simply ignore these offerings.; You may review and approve the information about you collected upon registration in Greenwood’s customer database. Upon request, Greenwood will remove information from its customer database or change/correct personal information that you state is erroneous. However, you should understand that information about you in Greenwood’s databases might come from a number of sources, including orders placed by you and third party mailing lists.; Privacy Contact:; Please direct any questions regarding this policy to Greenwood at help@greenwood.com; Links to Other Sites:; Our Website may contain links to other Websites that are not under Greenwood’s control. Such other sites do not necessarily follow this Privacy Policy. Greenwood is not responsible for the privacy policies of Web sites to which Our Website may link.; Modification of this Privacy Policy:; Greenwood’s practices may change periodically, so please check back here from time to time to review the current Privacy Policy.; Privacy Policies of Other Greenwood Companies:; Due to the diverse nature of Greenwood’s businesses, companies within the Greenwood family may have different privacy policies. In such cases, the privacy policy of the particular Greenwood company will be posted, and will supersede the terms of this document in the event of a conflict.
Terms of Use: These Greenwood Publishing Group World Wide Web pages (“Our Website”) are intended primarily to provide high quality resources to librarians, students, teachers, and parents of students using Greenwood print publications. These resources will extend, enrich, enhance, and diversify learning.; Acceptance of Terms of Use; Please read these terms and conditions carefully before using our web resources. By accessing and using Our Website you indicate your agreement to these terms and conditions. If you do not accept these terms and conditions, please do not use Our Website.; Electronic Communications; When you visit Our Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.; Your Account; If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Our Website only with involvement of a parent or guardian. Greenwood reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion.; Risk of Loss; All items purchased from Our Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.; Copyright and Proprietary Rights; Our Website is the property of Greenwood Publishing Group and its licensors and is protected by United States and International Copyright laws. All copyright, trademark, and other proprietary rights in Our Website and in the software, text, graphics, design elements, audio, music and all other materials originated or used by Greenwood at Our Website are reserved to Greenwood and its licensors.; You may not reproduce, upload, post, transmit, download or distribute any part of the Greenwood Information or information accessed at other sites through links made at this web site ("Other Sites") without permission in writing from Greenwood . You may not alter, re-publish, distribute, sell, broadcast, retransmit, circulate or link to any page or pages, in part or in whole, or any material residing on this web site or Other Sites without written permission from Greenwood . Uploading, posting or transmitting any illegal, obscene, offensive, gambling or otherwise inappropriate material to Our Website is strictly prohibited.; You shall observe copyright and other restrictions imposed by Other Sites. You may not use Our Website or Other Sites in any manner that infringes the rights of any person or entity.; Domain names and trademarks of Other Sites, or contained in information accessed at Other Sites, are the sole property of their respective owners. No affiliation with, endorsement of, or sponsorship by Greenwood should be inferred. You may not use a page or pages from Our Website in any manner that suggests affiliation or endorsement of any product service, opinion, or cause.; Links from Our Website to Other Sites; Links to Other Sites appear within Our Website. These links have been established to offer additional resources on subjects you find of interest on The Parent Store. In some instances, such links are a result of cooperative projects with organizations that own, operate, or maintain the Other Sites.; Greenwood has no control over content that appears on Other Sites. Such content is subject to change and/or elimination, and Greenwood assumes no responsibility for content, including factual errors and continuing availability, that appears on Other Sites.; Destructive Devices; It is your responsibility to take precautions to ensure that your computer and/or network is protected from viruses, worms, Trojan horses, or any other devices with destructive intent that may reside on other sites. In no event will Greenwood be liable for any consequential damages to you, direct or indirect, from the use of Our Website or the Other Sites.; Modification of Terms of Use; Greenwood reserves the right to change, modify, add, or remove portions of these terms and conditions at any time. Please review these terms and conditions periodically for changes. Your continued use of Our Website following the posting of changes to these terms and conditions will mean you accept all such changes.; Exclusion of Warranties; NO WARRANTIES OF ANY KIND ARE MADE WITH RESPECT TO OUR WEBSITE. GREENWOOD DOES NOT WARRANT THAT OUR WEBSITE WILL MEET YOUR REQUIREMENTS, WILL BE ACCURATE, WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUR WEBSITE OR THE SERVERS MAKING MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GREENWOOD EXPRESSLY EXCLUDES AND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GREENWOOD SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS OF ANY KIND ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE, INCLUDING, WITHOUT LIMITATION, DATA LOSS OR CORRUPTION, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT OR OTHERWISE.; Choice of Law, Jurisdiction and Venue; Our Website is operated from the offices of Greenwood in the State of Connecticut, United States of America. This Agreement shall be governed by and construed in accordance with the laws of the State of Connecticut, without reference to any conflict of law principles. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or Federal courts located in Fairfield County, Connecticut. You further consent and submit to the personal jurisdiction of these courts for the purposes of litigating any such action.; Compliance with Laws; Greenwood endeavors to ensure that Our Website complies with the requirements of United States laws as well as the foreign laws of any country where it is intended for Our Website to be viewed. In the event that a foreign country's law may not be fully satisfied, then Greenwood shall be deemed not to be directing Our Website to that particular country.; Limitation of Liability; UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL GREENWOOD BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, OUR WEBSITE OR MATERIALS OR FUNCTIONS ON OUR WEBSITE, EVEN IF GREENWOOD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, GREENWOOD’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT [INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE], OR OTHERWISE) WILL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE PARENT STORE.; Limitation of Claims; Any action on any claim against Greenwood must be brought by the user within one (1) year following the date the claim first accrued, or it shall be deemed waived.; General Provisions; If any of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties and may not be modified except in writing signed by both parties.; Terms of Use of Greenwood Affiliated Companies; Due to the diverse nature of Greenwood businesses, companies within the Greenwood family may have different terms and conditions. In such cases, the terms and conditions of use of the particular Greenwood company will be posted, and will supersede the provisions of this document in the event of a conflict.
Payment Methods: We accept VISA, MasterCard, and American Express. All book orders must be prepaid.
Shipping Methods: Your book order can be shipped via Airborne (Ground, Second-Day, or Overnight service). Please choose Priority Mail for outside the contiguous United States. Please allow 3 business days for second-day delivery and 2 business days for overnight delivery of in stock merchandise. Backorders will ship as the item becomes available. Airborne Ground orders for in stock merchandise generally ship within a business day of the order date.; Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.; If you wish to change your shipping method you may do so before completing your online order. Either click on the the shopping cart at the top right of the page to go through the checkout process again using a different shipping method, or use your back button on your web browser to return to the shipping screen, change your shipping method, then click continue at the bottom of the screen to continue checking out.

Cancelling an Order: If you'd like to cancel an online order you've recently placed, you may contact our customer service department at 800.225.5800 between the hours of 8:30am and 5:00pm ET. As online orders are often shipped the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.


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